Cardstream Terms and Conditions
Cardstream Safety & Security
As soon as a Customer enters into the application process, all information transferred between the Customer and Cardstream is encrypted using SSL encryption. Even if this data were to be intercepted over the Internet, it would be useless due to the encryption. When entering a secure area on the Cardstream site the Internet browser will show a picture of a small padlock, normally appearing at the bottom of the screen or just to the right of the address bar. To check whether the page is secure, simply right click on the page and select 'properties' or 'view frame info' from the list. Also a secure web page can be identified from the web site address, where a standard page will begin with 'http://', a secure web page will begin with 'https://' denoting that the page is using a secure server for the transmission of data. All credit card details entered on the Cardstream site are encrypted using Cardstream's 128bit SSL (Secure Sockets Layer) Software. When a secure connection is established, the downloaded web site sends a digital certificate to the Customer's web browser. When the certificate arrives it will contain a public key, which functions as a one-way encryption device. The browser then uses this key to scramble any personal data (i.e. Credit Card Information) before sending it over the Internet. Information encrypted with the public key cannot be decrypted without the corresponding private key, held only by Cardstream. Therefore, without this exclusively held private key no personal information can be read.
Cardstream Privacy Policy and Information Confidentiality
Cardstream is committed to retaining Customer confidence and trust. Accordingly Cardstream maintains a strict privacy policy to protect all personal information provided online.
It is Cardstream policy that all personal information including, but not limited to, names, postal address(es), e-mail address(es) and telephone number(s), is kept private and confidential. All personal information provided is stored in a secure location, accessible only by designated Cardstream staff. It is used only for the purposes for which the information is provided (such as to reply to requests or to handle Customer queries). Also, if indicated on our site that the Customer would like to receive information about other products and services, such as publications or membership, their personal information will be added to the appropriate Cardstream mailing lists. If at any time a Customer changes their mind and would like to add or remove their name from any of Cardstream's mailing lists or correct their personal information, they need simply to send a secure message to Cardstream via the Merchant Management System.
Personal information will not be released to third parties except to further the purpose for which the information is provided. This may include, release where required by law or where pertinent to judicial or governmental investigations or proceedings. There are no other circumstances under which we will provide or sell personal information to third parties. Computer Tracking of Identifiable Information is set up on our systems to track information about visitors to Cardstream; however, our records will not distribute personal information about visitors. It does recognise the home server of visitors, but not e-mail addresses. Therefore, we can tell which Internet Service Provider our visitors use but not the names, addresses or other information about our visitors that would allow us to obtain the identity of any visitors to our sites. This information is used only for internal purposes by Cardstream technical support staff. Our systems also recognise the site from which a visitor "clicked-to-check" on the Cardstream site, but again in this case we cannot identify the visitor or the visitor's address. In addition, our web site tracks information about the
visits to our web sites. From this information we compile statistics that show the daily number of visitors to our sites, the daily requests we receive for particular files on our web sites and what countries those requests come from. These aggregated statistics are used internally to better provide services to the public and may also be provided to third parties, but again, the statistics contain no personal information and cannot be used to gather such information.
Cardstream Disclaimer
Cardstream does not guarantee that Customer applications will be successful, nor is Cardstream responsible or liable for any external costs or fees incurred by the Customer as part of their application process.
Cardstream Set up Timescales
From the point Cardstream has received all the necessary details (i.e. completion of the fields in the ‘view/update account details’ section of the Merchant Management System) your account will typically take 24-72 hours to be connected and activated. Cardstream make no guarantee that connection and activation will not take more than 72 hours and will not accept liability for any damages or costs associated with a delay in setting up an account.
Cardstream Response Time
Cardstream will endeavor to respond to Customer queries within one working day of submission. Cardstream does not accept responsibility or liability for any delay in responding to queries submitted that can not be dealt with internally by Cardstream and that require input or information from third parties.
Cardstream Cancellation and Refunds
Upon account connection with Cardstream all Customers agree to a minimum 12 month initial contract, after this period Cardstream require 30 days notice in writing - an email to Cardstream Support is acceptable - for cancellation of the account. Once notification of cancellation has been received Cardstream will contact the Customer, either by email or telephone, to notify them of any outstanding amounts requiring payment for settlement. It is the responsibility of all Customers to be aware of their Cardstream Subscription renewal date and Cardstream does not provide refunds for yearly Service Subscription fees paid in advance unless in the case of proven overpayment.
Cardstream Customer Agreement
Upon activation of their Cardstream account, all Cardstream Customers are bound by the Cardstream Payment Gateway Customer Agreement.
Cardstream Customer Authority
By
submitting an online application form to Cardstream, we accept the
Cardstream Terms and Conditions as set out above. We have notified
our accounts department of Cardstream and the service they will be
providing us.
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